Hardware Monitoring for Data Centers
Maximize Your Uptime with Data Center Hardware Monitoring
ParkView Automated Support™ (formerly ParkView Hardware Monitoring™) is the industry’s only fully-automated maintenance service, streamlining the hardware support process and helping data centers everywhere boost uptime. Our data center hardware monitoring solution proactively identifies hardware events, opens incidents tickets and triages the issue. Then Park Place engineers are dispatched immediately to your data center to resolve the issue, making the service process as efficient as possible.
What It Means For You
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Proactive Fault ProtectionParkView Automated Support™ proactively identifies faults 24/7 without the need for customer action of any kind. -
Faster First-Time FixesMore informed alerts results in better-prepared responses and a greater percentage of first-time fixes. -
Fully SupportedOur hardware monitoring software supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies. -
Faster Response and Resolution TimesOnce a fault is detected, the our hardware monitoring tool instantly self-creates a ticket for immediate repairs. -
Extremely SecureWe set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted. -
Easy ImplementationParkView Automated Support™ is packaged as a value-add service for supported storage systems and includes a consultative implementation with your IT staff. -
Accurate Part IdentificationEach generated ticket includes machine type, asset serial number, part number and fault description. -
Non-DisruptiveAutomated detection and ticket creation enables your IT staff to focus on other data center priorities.
Supported Products
Let's Automate Your Maintenance Process
Our ParkView Automated Support™ platform provides storage, network, and server hardware monitoring 24/7 so you don’t have to. When an event is detected through our data center hardware monitoring software, Park Place instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
- Avoid Alert Fatigue by only receiving alerts for events that require action
- Leads to a 31% faster mean time to repair and qualifies for our First-Time Fix™ Guarantee
- Vendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations
- Real-time visibility via Central Park customer portal
- Security features are based on your company’s unique requirements and all data transmitted to Park Place is SSL encrypted
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
Unlock a Full Hardware Monitoring Solution
Maximize ParkView®’s full potential to automate, expedite repairs, gain performance insights, and prevent avoidable hardware downtime by utilizing both ParkView Automated Support™ and ParkView Performance Insights™. ParkView Performance Insights™ is an add-on enhancement for current, contracted ParkView Automated Support™ customers.
The combination of our remote performance monitoring and automated maintenance support transforms your data center into a proactive, efficiently-managed IT system.
Advantages of combining ParkView Performance Insights™ with ParkView Automated Support™:
- Adds proactive, remote performance monitoring to prevent downtime
- Gain insights into device performance for management optimization
- Receive faster resolution when you need it the most. No waiting in the queue
ParkView Automated Support™
Expedites failed physical hardware component: triage, analysis, and ticket creation
- CPU
- Disk
- Memory
- Mainboard
- Power Supply
- Fan
- Batteries
ParkView Performance Insights™
Proactive notification for potential incidents, when performance thresholds are broken.
- CPU
- Disk
- Memory
- Mainboard
- Power Supply
- Fan
- Batteries
Park Place First Call™
- Park Place will answer the customer call or email immediately and gather data about the service event
- Park Place will open an incident with the current OEM service provider on the customer’s behalf
